Uptake of robotic-assisted surgery brings risk

Once considered a far-fetched science fiction notion, robotics is now being used in the medical arena, offering transformative potential in patient care, prostheses and surgery.

Uptake of robotic-assisted surgery brings risk

The proliferation of surgical robotics offers many cost- and precision-related advantages, but it also gives rise to increased risks and implications for the insurance and regulation of multiple stakeholders associated with the medical industry.

Care robots assist ageing populations and the disabled, while innovations in robotic prostheses enable the replacement of human body parts lost to injury. However, the risk aspect of robotic-assisted surgery (RAS) is having the most transformative impact on the medical sector.

RAS devices allow the surgeon to use computer and software technology to control and direct surgical instruments through minimally invasive surgery for a wide range of surgical procedures.

Evidence suggests RAS is safer compared to traditional methods; and technological advances have enabled a step change in the services, such as imaging and data analytics, which will support the next generation of RAS systems. Grand View Research, Inc. estimated the surgical robotics market to be worth $2.8bn in 2016 and grow to $5.8bn in 2022, reflecting increased demand for expensive, minimally invasive RAS procedures

Who’s at fault when RAS goes wrong?

Product liability

RAS is being enthusiastically adopted by patients, their doctors and hospitals, particularly in the U.S. But the proliferation of RAS gives rise to a new risk: patients could be harmed by a robotic device independently of actions taken by the surgeon.

Between January 2000 and December 2013 there were 144 deaths, 1,391 patient injuries and 8,061 device malfunctions associated with robotic systems used in minimally invasive surgery. When a product develops a fault, device makers face the risks of product liability claims; this is commonplace in the medical device industry. Products may also experience component ageing, errors or other performance problems which could lead to product liability claims.

Negligence risk

The efficacy of RAS largely depends on the skill of the surgeon operating. For the most part, RAS is safe and effective, provided that it is used appropriately and with adequate training. But what is considered best practice when it comes to surgeon training?

Regulatory authorities such as the FDA do not regulate the practice of medicine and therefore do not supervise or provide accreditation for surgeon training related to legally marketed medical devices. Rather, manufacturers, physicians and health care facilities are responsible for training, development and implementation.

In Europe, RAS systems are classified as a Class IIb medical device, with corresponding strict controls on their safety. But like the U.S., there is an absence of legislation governing the training requirements of surgeons operating RAS systems. There are currently no restrictions on the use of RAS systems and surgeons are able to use them as they see fit.

The Robolaw project — established by the European Commission in 2012 and completed in 2014 — had the objective of creating guidelines for emerging technologies such as surgical robotics. The report highlighted the current problem:

“When human beings act without using technologies, it is sometimes hard enough to determine who is responsible for what. The introduction of [technology] artifacts makes things even more complicated.”

The Robolaw project recommended that surgeons meet professional requirements for training in robotic surgery. But for the time being, there is no guidance in relation to the amount of training surgeons must have. So who would be liable in the event of a procedure error involving surgical robotics? The existing regulatory framework does not fully resolve this question. As a result, multiple parties in health care — doctors, device manufacturers and hospitals — all bear a risk.

Operating RAS systems requires surgeons to undergo extensive training. With procedure volumes set to grow, the a risk is that a larger volume of surgeries will be performed by surgeons with inadequate training, increasing the risk of adverse events occurring. There have been cases of surgeons facing malpractice lawsuits, the allegation being that the actions of inadequately trained surgeons have caused death.

Similarly, manufacturers of robotic surgical systems have faced lawsuits alleging that they have not adequately trained surgeons performing robotic procedures. While manufacturers employ physician educators to instruct surgeons how to use the robotic device, they are reluctant to take on responsibility in this regard as they don’t train surgeons how to do specific procedures.

Hospitals themselves are responsible for ensuring that surgeons have adequate training when using RAS devices. Hospitals also decide if a surgery will be performed using robotic surgery and which patients are eligible for surgery.

There are many reasons why a RAS procedure could go amiss, and the absence of legislation or guidelines on the best practice exposes multiple parties to risk.

Reimbursement risk

Robotic surgery systems are an expensive purchase, often costing over $2M once maintenance and service fees are factored in. So who pays for RAS?

Health systems differ widely between countries and so does their willingness to pay for expensive RAS procedures. Countries with publicly funded health care models might be hard pressed financially and unenthusiastic about paying for RAS systems.

Most surgical robotic procedures take place in the US — the world’s largest market for surgical robotics, where there is a range of private insurance and government-managed systems that control reimbursement for robotic procedures. But even in the U.S., there is a risk that payers will not pay for surgical procedures using robotic surgical systems if they are far more expensive than traditional surgery.

If manufacturers can’t get paid for their products, then procedure numbers may be limited. Manufacturers of robotic systems invest significant funds in commercialising their devices, but if they have difficulty marketing their product it could undermine their viability.

Obsolescence risk

How disruptive will RAS prove to be and could they replace surgeons altogether?

At present, robotic devices augment the role of surgeons rather than displace them by eliminating hand tremors, for example. And RAS systems can’t perform surgery without direct human control.

However, robots are being developed with greater autonomy, reducing the need for surgeons to deliver interventions. British think-tank, Reform, points out that such autonomous robots as the Smart Tissue Autonomous Robot (STAR) have already outperformed human surgeons in routine procedures such as keyhole surgery. Additionally, robots currently being developed by medical device companies are expected to involve machine learning, and future robots are likely to significantly reduce the human factor and increase robot dexterity.

Although automation is increasing, surgeons are not going to disappear overnight. Surgeons will never be removed completely and there is no substitute for their knowledge and accumulated expertise over many years of practice. Ultimately, the surgeon will always be the one in control and will direct the robot to make the decisions.

U.S. medical robotic systems market by product, 2012 – 2022 (USDM)

Source: Grand View Research, Inc.

Source: Grand View Research, Inc.



Regulation for RAS has struggled to keep up with technological developments, and the lack of legislation or guidelines on the best practice exposes multiple parties to risk. With the use of robots likely to proliferate in medical settings, the insurance and legal sector will need to keep abreast of the myriad risks that arise with the adoption of RAS systems.


Tom Srail is a technology, media, and telecom industry leader at Willis Towers Watson, US

For any further enquiries please email Software.Solutions@willistowerswatson.com

Most popular

  1. Blockchain transaction value to rocket over coming years

    The value of global blockchain transactions is set to reach an unprecedented $3.4trn by 2023 as financial institutions increasingly look to the technology to improve their bottom lines.

    Wednesday 17

    17 April 2019

  2. Insurers told to prepare for new wave of digital disruption

    Insurance companies will have to offer personalised policies delivered in real-time if they are to thrive in a ‘post digital’ era, consultancy firm Accenture has warned.


    Friday 12

    12 April 2019

  3. Global businesses failing to scale automation technologies

    Investment in intelligent automation (IA) technology has failed to deliver fast enough returns, with many projects still stuck in “pilot mode”.


    Tuesday 2

    02 April 2019

White paper

  • Quarterly InsurTech Briefing Q1 2017

    Why InsurTech? A Pressured Insurance Value Chain

    By Andrew Sagon, Andrew Johnston and Matthew Wong

    InsurTech is a burgeoning phenomenon that is modernising the insurance industry. It is disrupting the traditional value chain whereby insurers offer loss protection, and shifting the emphasis to risk mitigation. Incumbents face disintermediation as investors in search of higher yields pour money into insurance-linked instruments in the capital markets. And entrepreneurial businesses are targeting friction costs and inefficiencies within every aspect of the traditional value chain.



  • Insurance big data – float like a butterfly, sting like a bee

    Nimbleness and agility will unlock potential

    By Elinor Friedman, Andrew Harley and Klayton Southwood

    Recent Willis Towers Watson surveys in the U.S. have shown that P&C and life insurers in developed markets are taking seriously the potential of big data and predictive analytics to improve their businesses. Nimbleness and agility, rather than brute force, are likely to be key to realizing that potential.

    Download PDF

  • The new era of insurance analytics

    Driven by technology, toolkits and talent

    By Claudine Modlin and Graham Wright

    Advanced analytics is helping some insurers offer innovative products and solutions. What do insurers need to know about the changing nature of analytics and whether it is worth the investment? Claudine Modlin and Graham Wright discuss technology, toolkits and talent — topics that may help you decide.

    Download PDF

  • How can we manage the dynamic nature of cyber-risk?

    Risk transfer is part of a comprehensive solution

    By Adeola Adele, Patrick Kulesa, Kevin Madigan and Alice Underwood

    Given the dynamic nature of cyber-risk, taking a multidimensional approach that integrates board governance, technology solutions, behavioral change and risk transfer solutions can help reduce risk to a manageable level.

    Whitepaper Form